Hospitality services have become a big industry from now on. Whether it is rugby hospitality, events planning, corporate function, travel and tourism, hospitality industry has its own importance. The travel, hospitality and tourism sector are now connected with different industries including hostels, holiday packages, contract catering service providers, membership clubs, night clubs, restaurants, tourism, pubs and tourist attractions. About 2.1 million workforce of hospitality sector are engaged in hospitality services, restaurants, bars, pubs and nightclub industries. The hospitality sector plays a diverse role in national economy with the help of technical staff, managers, in front housing staff, back-of-house staff and non-core staff.
In addition, hospitality sector provides assistance to other industries ranging from refinery and from restaurants and hotels to educational industry. The hospitality industry basically provides events management in which they offer refreshments of food and drink, security and various facilities management. The hospitality industry is also spread in retail, tourism, education, healthcare, and other remote and offshore regions. Corporate hospitality industry is also expanding its area in executive dining, government bodies and local authority, and leisure areas and other events like sporting, regattas, concerts, wedding receptions and parties. The industry is external service provider and this is not only the service and food management industry.
Picking the right hospitality services
So you want to organize event for your clients and co-workers to refresh them. Here are the qualities of excellent hospitality service providers that you should consider:
1. Excellent customer services: Today most business owners apply the basic formula of excellent customer services and it becomes the theme of hospitality services. Indeed, good customer service is important both for business owners and customers. Giving good customer services could be something that is necessary for the organization in the way to manage every day for the success of business. For a good customer services, the hospitality service providers usually offer your clients with each and everything they may need during your event. They won’t let the guest to spend anything. So, it is important to make sure you have selected the package which includes each and everything which is important for them.
In this way, this is important to check whether the hospitality service providers provide good customer services or not. For this you may visit the site to check the portfolio by which you can check what their last experience with their clients is. This is the best way to check this out.
2. Customer-orientation: The customer service is such that can encourage or disappoint the recommendation and retention upon the service provider. So, you can start with the combination of question as what is the customer and what is service. And customer services could also be the better way to generate business relationship with customers. Customer service also wants some other key foundations including 24/7 customer assistance. This is said to be the good sign of surety and delivery of promise. On one phone, they provide full assistance even in peak hours. Although some companies provide 24/7 customer assistance, but the reality is something different due to less staff members so that there is hardly someone to receive the call. In that time, the actual customer service image has been lost.
Suppose you are trying to locate a hotel at the center of the city. You have the directions and you are driving accordingly. But these directions proved wrong because road is closed. In this way, you reach the hotel by using your satellite navigation through alternative ways. No matter how friendly the reception staff is, you get frustrated, lost and annoyed and finally, your experience is lost.
3. Good customer relationships: The customer relationship reflects the image of service providers. The good customer relationship is all about providing helpful, polite and meaningful services in order to reflect the nature of business and service providers towards the customers. By checking the portfolio, you can see the service provided in the past along with their duration and quality. In an event planning, this works at its best when it comes to organize a party or event in which everything should be perfect and according to the need of the guests and clients. Before hiring the services, this is important to know about the likes and dislikes of your valuable persons. In this way, planning can be made easy and successful to entertain them and motivate them to be with your business for a long time. The hospitality service providers play a great role in that way.
4. Delivering robust customer service: This is the core component to consider. Delivery of required services is essential and good for you but over delivery is not because it may act against you. Obviously, not picking the phone in a call center is under delivery. But picking the phone within 2 seconds is over delivery. Customers can think that company has no other work except attending phone. This is because you can only prepared after 3 to 4 seconds to respond the call but this is not possible to be prepared to pick the call after 2 seconds. In addition, the service provider should be ready to get involved in the procedures of clients. That is why the customer service plays a great role to assist them in a great way. Recruiting the right people can make you take the right decision. Obviously, providing excellent customer service is a quality that comes from within.
Conclusion
All in all, this is proved that customer service is the key when it comes to find the right corporate hospitality partner for your events planning whether it is concert, group getaway, event planning or serving your tycoons with a great rugby match on the stadium near you in London. Therefore, this is important to be ensure that they provide excellent customer service with very amazing way. There are many other things to consider when it comes to hire the services of hospitality package providers. If you try to get the services of them, these are few things to consider.
Via
rugby hospitality
In addition, hospitality sector provides assistance to other industries ranging from refinery and from restaurants and hotels to educational industry. The hospitality industry basically provides events management in which they offer refreshments of food and drink, security and various facilities management. The hospitality industry is also spread in retail, tourism, education, healthcare, and other remote and offshore regions. Corporate hospitality industry is also expanding its area in executive dining, government bodies and local authority, and leisure areas and other events like sporting, regattas, concerts, wedding receptions and parties. The industry is external service provider and this is not only the service and food management industry.
Picking the right hospitality services
So you want to organize event for your clients and co-workers to refresh them. Here are the qualities of excellent hospitality service providers that you should consider:
1. Excellent customer services: Today most business owners apply the basic formula of excellent customer services and it becomes the theme of hospitality services. Indeed, good customer service is important both for business owners and customers. Giving good customer services could be something that is necessary for the organization in the way to manage every day for the success of business. For a good customer services, the hospitality service providers usually offer your clients with each and everything they may need during your event. They won’t let the guest to spend anything. So, it is important to make sure you have selected the package which includes each and everything which is important for them.
In this way, this is important to check whether the hospitality service providers provide good customer services or not. For this you may visit the site to check the portfolio by which you can check what their last experience with their clients is. This is the best way to check this out.
2. Customer-orientation: The customer service is such that can encourage or disappoint the recommendation and retention upon the service provider. So, you can start with the combination of question as what is the customer and what is service. And customer services could also be the better way to generate business relationship with customers. Customer service also wants some other key foundations including 24/7 customer assistance. This is said to be the good sign of surety and delivery of promise. On one phone, they provide full assistance even in peak hours. Although some companies provide 24/7 customer assistance, but the reality is something different due to less staff members so that there is hardly someone to receive the call. In that time, the actual customer service image has been lost.
Suppose you are trying to locate a hotel at the center of the city. You have the directions and you are driving accordingly. But these directions proved wrong because road is closed. In this way, you reach the hotel by using your satellite navigation through alternative ways. No matter how friendly the reception staff is, you get frustrated, lost and annoyed and finally, your experience is lost.
3. Good customer relationships: The customer relationship reflects the image of service providers. The good customer relationship is all about providing helpful, polite and meaningful services in order to reflect the nature of business and service providers towards the customers. By checking the portfolio, you can see the service provided in the past along with their duration and quality. In an event planning, this works at its best when it comes to organize a party or event in which everything should be perfect and according to the need of the guests and clients. Before hiring the services, this is important to know about the likes and dislikes of your valuable persons. In this way, planning can be made easy and successful to entertain them and motivate them to be with your business for a long time. The hospitality service providers play a great role in that way.
4. Delivering robust customer service: This is the core component to consider. Delivery of required services is essential and good for you but over delivery is not because it may act against you. Obviously, not picking the phone in a call center is under delivery. But picking the phone within 2 seconds is over delivery. Customers can think that company has no other work except attending phone. This is because you can only prepared after 3 to 4 seconds to respond the call but this is not possible to be prepared to pick the call after 2 seconds. In addition, the service provider should be ready to get involved in the procedures of clients. That is why the customer service plays a great role to assist them in a great way. Recruiting the right people can make you take the right decision. Obviously, providing excellent customer service is a quality that comes from within.
Conclusion
All in all, this is proved that customer service is the key when it comes to find the right corporate hospitality partner for your events planning whether it is concert, group getaway, event planning or serving your tycoons with a great rugby match on the stadium near you in London. Therefore, this is important to be ensure that they provide excellent customer service with very amazing way. There are many other things to consider when it comes to hire the services of hospitality package providers. If you try to get the services of them, these are few things to consider.
Via
rugby hospitality
No comments:
Post a Comment